Service Advisor – Texarkana, Arkansas

Service Advisor – Texarkana, Arkansas

Location: Texarkana, AR

Stribling Equipment, one of the largest John Deere Dealerships in the South, has a Service Advisor opportunity available in Texarkana, Arkansas. We are seeking candidates who relate well to our customers, respect and appreciate our technical team, and continue to provide advisory expertise within our Texarkana Service Operations. If you are ready for an exciting and rewarding career path at Stribling Equipment with opportunities for training and unlimited earning potential and growth, then this is the ideal opportunity for you!

Since 1983, Stribling Equipment has been the premier construction & forestry dealership, earning exemplary market share through outstanding customer relationships and customer support. At Stribling Equipment, we provide unequaled support through 200+ product support professionals at 20 locations including 130+ technicians. Our industry leading parts department personnel and field service technicians operating 50 modern field service trucks are available 24/7 and our machine monitoring capabilities allow us to proactively conduct repairs and provide parts support more efficiently.

Requirements:

• Two years of experience in Parts and/or Service support role at an Automotive, Equipment or Heavy Truck Dealership
• Must be detail oriented, organized and have the ability to multi-task in a fast paced environment
• Must be willing to invest time to master every step of our business process
• Must have the ability to work well within a team environment
• Must be a self-starter with good time management skills
• Excellent interpersonal and communication (verbal & written) skills
• Ability to build strong customer relationships

In this role, you will be responsible for:

• Being the customer’s point of contact, work closely with the parts and service personnel to coordinate parts, labor and sublet of needed repairs and deliver service related needs to the customer in a timely manner
• Providing the best customer service in the industry to our customers
• Opening work orders
• Preparing for closing of retail and warranty jobs
• Professional phone skills and courtesy required
• Multi-task position in a busy environment working within a team
• Assisting in the day-to-day operations with Parts and/or Service
• Understanding the terminology of the truck business and keeping abreast of changes in product technology, incoming inventory, features, accessories, etc.
• Exhibiting a high level of commitment to customer satisfaction

Our Rewarding Career Options Include the Following Benefits:

• Great Compensation Opportunities
• Company Use Cell Phone Reimbursement Plan
• Company Provided Promotional Clothing
• Exceptional Incentives & Benefits
• Medical | Dental | Vision Insurance
• Company paid Short and Long Term Disability Insurance
• In-House Training
• 401K
• Advancement Opportunities

This position will report to the Texarkana Service Manager.

We promote a drug free work place; therefore, the successful candidate must submit to a drug test upon accepting this position.

If this isn’t the right opportunity for you, we wish you all of the best in your continued search. If you know someone who may benefit from what we have to offer and has the heart and experience to help us in serving the needs of our clients, please feel free to pass it on!

Stribling Equipment, LLC is an Equal Opportunity Employer

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